Refund Policy
Effective Date: 4th August 2026. Last updated: 4th August 2026
This Refund and Cancellation Policy applies to all paid subscriptions to Fluir, operated by Fluir ("Fluir", "we", "us"). It should be read together with our Terms of Service.
Subscription and Billing
Fluir subscriptions are billed in advance on a recurring basis monthly or annually, as selected at checkout via our payment processor, Razorpay. By subscribing, you authorize recurring charges to your chosen payment method until you cancel. Fees are exclusive of applicable taxes (including GST), which are added at checkout or invoiced separately as required by law.
Cancellation
You may cancel your subscription at any time from your account settings or by writing to admin@thefluir.com.
Cancelling your subscription prevents future renewals but does not immediately terminate access to the paid features you have already purchased for the current billing period.
Access to paid features continues until the end of the billing period already paid for, after which your account will revert to a limited or inactive state.
Refunds
Because Fluir is a subscription-based software service that becomes available immediately upon purchase, subscription fees are generally not refundable. However, we may, at our sole discretion, issue a full or partial refund in exceptional circumstances, including the situations described below.
Duplicate or erroneous charge: if you were charged more than once for the same billing period, or charged in error due to a platform issue, contact admin@thefluir within 7 days of the charge for a full refund of the erroneous amount.
Failure to provide the Service: if Fluir is unable to provide access due to a material interruption or sustained outage substantially affecting normal use, and the cause is attributable to us, you may request a pro-rated credit or refund for the affected period.
Billing mistakes: if you believe you selected the wrong plan, seat count, or billing interval by mistake, contact us promptly at admin@thefluir.com; we may, at our sole discretion, assist in correcting genuine billing errors.
We do not provide refunds or credits for unused subscription time, partial billing periods, or reduced usage. Refunds also do not include taxes that have already been remitted to the applicable authority, except where required by law. We may request additional information to verify the billing account before processing any refund. Approved refund requests should be sent to admin@thefluir.com with the account name, billing date, and reason for the request.
Once approved, refunds are initiated promptly to the original payment method via Razorpay; the time for funds to actually appear depends on your bank or card issuer and is outside our control.
Promotional Pricing
Promotional or discounted pricing (for example, launch offers or limited-time sales) applies only during the applicable promotion and cannot be applied retroactively to a subscription already purchased at standard pricing, nor does it entitle you to a refund and re-purchase at the promotional rate..
Seat Changes
Adding seats mid-cycle is charged on a pro-rated basis for the remainder of the current billing period, with access available immediately; such charges are non-refundable once processed.
Removing seats takes effect from the next billing cycle; no partial refund is issued for seats removed mid-cycle.
Annual Plan Downgrades
Customers on an annual plan who wish to move to a monthly plan may do so from their next renewal date; the annual discount does not apply retroactively to a partial period already billed.
Failed Payments
If a recurring payment fails, we (via Razorpay) may retry the charge and will notify you by email. Continued failure to update payment details may result in suspension of access until payment is resolved, in accordance with our Terms of Service.
Chargebacks
Before initiating a payment dispute or chargeback with your bank or card issuer, we encourage you to contact admin@thefluir.com so we can resolve the issue directly. Fraudulent or unwarranted chargebacks may result in suspension or termination of the associated account.
Abuse Prevention
Fluir reserves the right to deny refund requests where we reasonably believe the request is fraudulent, abusive, or made in bad faith.
Termination For Cause
Subscription fees are not refundable where an account is suspended or terminated for violation of the Terms of Service, including spam, malware, fraud, or illegal activity.
Currency
Fees are charged and refunds are issued in the original transaction currency.
Enterprise and Custom Agreements
Where a separate written agreement, order form, or purchase order governs billing for your organization, that agreement will prevail over this policy to the extent of any inconsistency.
Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be notified via the Service or email. The "Last Updated" date at the top of this policy indicates when it was last revised.
Contact
For billing questions, cancellations, or refund requests, contact admin@thefluir.com. We aim to respond within [2] business days.
